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Technicians 2.0

Overview

The Technicians module manages Technicians with information such as contact information and associated skills.

Key Navigation / Functional Changes

Type of Change

Field / Subject

Description

Enhancement

Side panel Tabs & row actions

The new side panel has now been split into 4 distinct tabs which include information that was previously stored in row actions in FSE 1.0 (See below for more details).

Removed

Daily Roll Calls Module

This module is no longer present and the feature has been deprecated. We will explore adding it to later releases if the need arises.

Detailed Changes

This section describes the changes with accompanying screenshots between FSE 1.0 and FSE 2.0.

Main Page (Datagrid)

The fields in the datagrid were updated as seen below.

FSE 1.0

FSE 2.0

Edit a Technician (Side Panel)

Type of Change

Field / Subject

Description

Enhancement

Sidepanel Tabs & Row Actions

The new sidepanel has now been split into 4 distinct tabs which include information that was previously stored in row actions in FSE 1.0:

  • Technician Information: Displays the name and contact information of the technician.

  • Skills: View, add, edit or delete associated skills for the technician.

  • Contractors: View, add, edit the contractors associated with the technician.

  • Tasks: View, assign tasks associated with the technician.

Enhancement

Technician contact details

Web Users can now directly update a technician’s contact from a Technician module, such as address and phone number. Previously this update can only be done in Users where a coordinator may not have access.

Enhancement

Address (Formerly Home Base)

The Google integrated address is broken into separate fields. Web users can now view, sort, and filter technicians and contractors by different geographical attributes such as city, state, and country.  

Removed

Home Base Lat/Long

Instead of showing the Home Base of a technician with an editable Lat/Long, Lat/Long is now captured in the background via the google maps integrated address component in the Contact Information section.

Removed

Roll Call

This feature has been deprecated.

Removed

Dispatcher User

This feature has been deprecated.

FSE 1.0

FSE 2.0

Old Technician Sidepanel

Technician Information Tab


Skills Tab


Contractors Tab


Tasks Tab

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