Zinier Dashboards

The Zinier Productivity Suite comes with several out-of-the-box dashboards. An overview of the dashboards that are available can be seen in the table below.

Out-of-the-box Dashboards

Dashboard	Type	Description	Filter
Technician Utilization	Bar chart	During the last 30 days, how much time (using tasks) was allocated for each technician every day compared to the available time for the shift.	Last 30 days
SLA Compliance Rate	Line Chart	From the completed work orders in the last 30 days, show the percentage of Work Orders completed within SLA compliance. SLA compliance is determined on a Work Order Level in the contract or if no contract is available the Deadline of the Work Order.	Last 30 days
Task Completion Rate	Stacked Bar Chart	Total percentage of completed tasks as a portion of all tasks scheduled for the day.	Last 7 days Last 30 days Last 90 days
Work Order Statuses	Pie Chart	Number of work orders per OOB Status by created date.	Today Last 7 days Last 30 days Last 90 days
Tasks by Status	Pie Chart	Number of tasks per status by created date.	Today Last 7 days Last 30 days Last 90 days
Mean Time to Resolution (MTTR)	Line Chart	The time difference between Work Order Requested Date & Time and Work Order completed Date & Time, per WO Type.	Last 7 days Last 30 days Last 90 days
First Time Fixed Rate (FTFR)	Line Chart	Percentage of the tasks that have been reopened at least once vs the ones that submitted by the technician only once (completed) and were scheduled for the same day.	Last 30 days
Technician Efficiency	Data Grid	Shows how efficient a technician is in completing tasks compared to the allocated time in hours. Displays historical data by technician-date.	NA

Platform Dashboard Capabilities

This section highlights the core capabilities of the 13 chart types that can be configured in Studio Z and added to any client solution. These 13 chart types can be used to visualize data. In conjunction with a Multi-Column Layout, it’s possible to create useful visualizations of the underlying data to provide meaningful and insightful feedback. The charts can be developed quickly in Studio Z and be connected to our DB to show data in real-time as part of any implementation.

Filter Data

Filters can be configured for each dashboard widget and are accessible from a dropdown menu on the widget.

Export Data

Dashboard widgets can be configured to export the underlying data in CSV format. The export functionality is accessible from a dropdown menu on the widget.

Standard Chart Types

Widget	Description
Data Grid	Displays Data in a tabular form.
Calendar Widget	Displays data in a calendar
Map Widget	Visualize data in a geographical map
Line Chart	Line chart supports multi-series data.
Bar Chart	Bar Chart that supports multi-series bar chart as well as horizontal and vertical bar chart configuration.
Pie Chart	Display data in % form in a circle.
Bubble Chart	Bubble Chart is a variation of a Scatter Chart that allows you to visualize data in 3 dimensions.
Radar Chart	Radar allows a user to compare multi-series data in multiple dimensions.
Stream Chart	Stream chart displays a stacked area graph for multi-series data over a period of time.
Heat Map Chart	Heat map matrix displays data in the graded color density.
Sunburst Chart	A Sunburst displays hierarchical data, where a level in the hierarchy is represented by a circle.
Scatter Plot Chart	A scatter plot is a type of plot using Cartesian coordinates to display values for typically two variables for a set of data.
Pareto Chart	A Pareto chart is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.