Map View 2.0
Release Overview
These release notes include details of the New Features, Product Improvements, and Bug Fixes which are added in as part of the Map View 2.0 release.
Release Date:
Sign Off:
Updated Layout
Overview
The Dispatch Console Map View now features a side by side layout so that Dispatchers can easily work on both the Grid and Map at once.
Highlights
Be able to view Map pins along side Task Details grid for easy comparison and use.
Task Data grid can be customized to show additional columns
The whole page will show one day at a time (Date can be changed via Filters)
Map View Filters
Overview
Map View will now have a set of Page Level filters that apply to both the Grid and Map.
The filters will include:
Date
Task Type
Technician
Region
Task Status
Highlights
Both the Datagrid and Map will filter to the selected Tasks and Pins
All filter options will be within the bounds of the User’s Work Groups
Filter Options will take into account any custom task types or task statuses
Queries for the filter results can be customized
Map View Search
Overview
Users can search the Map View to find specific tasks on the following fields:
Highlights
Columns that can be searched:
Status
Task ID
Assignee
Customer
Region
Appointment Window
Task Type
Work Order ID
Scheduled Time
Deadline
Customer Site
Priority
Be able to view Map pins along side Task Details grid for easy comparison and use.
Task Data grid can be customized to show additional columns
Technician Routes
Overview
Dispatchers can easily get a view of Technician’s day routes for the current day or future dates. Each technician will have a specific color associated to their routes for increased visibility.
Highlights
Users can toggle the routes view On/Off
Unique colors for each Technician’s route
Real time update of Technician location (when looking at Today's map)
View the Technician’s base location on the map
Task Pins
Overview
Task pins on the map will correspond to their status to keep Dispatchers updated on progress and real time information of tasks.
Highlights
Tasks will only appear on the map/grid if they are scheduled for the date selected (Except Open tasks - deatils outlined below)
Task statuses show in the new Map View:
Scheduled, Dispatched, In Transit, In Progress, Delayed, Pending Review, Task Review, Incident Review, Incident Review, Open, Reopened, Completed, Cancelled
Open Task behavior:
If an a Task is Open and NOT Scheduled and NOT Assigned:
It will ALWAYS show up on the Map + Grid view, regardless of the date
If an a Task is Open and Scheduled and NOT Assigned:
It will show up on the Map + Grid view only if the date selected == the scheduled date
The task will not be about of any route because it is not assigned