Mobile Notification
Notification we get to mobile task that is mobile notification .It gives you details about the task statuname.When you tap on it gives you the details about the technician.
Example
Below shows the example of actionable notification
Tech Implementation
Use-cases
A Technician logs into mobile → He gets the notification → The notification may have actions like , view task or join a remote assistance → the technician clicks on the notification → he would be taken to the task or the remote assistance page.
Risks
No Risks
Guard Rails and Limitations
As of now we are supporting only one action type
Backward Compatibility
Backward compatibility has been handled,
For target type
task → by default button title will be View Task.
For target type
link → by default button title will be Join.
Configuration
As a part of workflow
Key | Description | Value Type | Default Value | Comments |
|---|---|---|---|---|
| Configuring the action buttons | JSON Object | NA |
|
| Configuring the button actions | Array of JSON Objects | NA |
|
| Configure the button title | Text | View Task / Join |
|
| Configure the action type | Text | NA |
|
| Configure which task to open using the instance ID | Text | NA |
|
| Configure which url to open | Text | NA |
|
Mandatory fields are denoted with *
Use Case 1
When user is in Notification screen, he will get a option to press “View Task” or “Remote Assistance“
If user presses the View Task, it will take you to the Task detail page.
If Task is already closed, Cancelled or not found we won't show the Leave task popup .
Use Case 2
When user receives the Notification on the Task detail Page, We need to consider the two scenario,
Use Case 3
If user receives the notification from outside of the App, here also we need to consider two use cases,
If already Task detail page was opened we will show the Leave task popup.
Zinier app is not opened, if user clicks on the notification, if it’s a new task, we won't show the new task popup, we will directly move to the task detail page.
