Recommendation and Notification Enhancements
Release Overview
These release notes include details of the New Features, Product Improvements, and Bug Fixes which are added in as part of the Recommendations + Notifications release.
Release Date:
Sign Off:
Work Group Filtering
Overview
Users will only see Recommendations and Notifications that belong to their individual Work Groups.
Highlights
Users are assigned to Work Groups that are defined at an Organization level - this will unify the user’s experience throughout the solution
Recommendations and Notifications that are irrelevant to the user’s daily tasks will be filtered out to allow them to focus on what’s required.
Removing Full Page Recommendation and Notification “Centers”
Overview
Full page experiences for both the Recommendation center and Notification center have been deprecated with the new experience. The pages still exist, but there is no button to access them.
Highlights
The full experience for Recommendations and Notifications will live in their respective panels to avoid forcing the user to leave the context of the solution.
Any audit of recommendations (whether they are accepted or not) will be found in the individual task’s audit logs.
Bulk actions from the full page Notification center have been deprecated.
Recommendation Filters
Overview
Recommendations can now be filtered in the panel.
The filters will include:
Date - Individual Date or Date Range
Recommendation Priority
Recommendation Type
Task Type
Highlights
Improved usability of recommendation center by allowing users to quickly pinpoint relevant recommendations
Recommendation + Notification Search
Overview
Users can search the Notification and Recommendation panels to find specific Notifications or Recommendations on the following fields:
Highlights
What that can be searched for Recommendations:
Task ID
Technician Name
Recommendation Type
The Notification search was not changed, it was just moved from the full page experience into the notification panel
Recommendation Expiration Criteria
Overview
Recommendations will now expire based on a change in Task Status or can be set to “Never Expire”.
Highlights
Notifications will automatically expire after 72 hours (no behavior change)
Expiration rules can be set in Studio Z for each recommendation type. The side panel can be found under the AI/ML > AIML Rec Type page.
Users can set a task to “Expirable” and then select which Task Status' will render the recommendation expired. All custom task status’ for the solution will show up in the dropdown.
OOB Recommendation Expiration behavior:
Recommendation Name | Default Expiration State |
Technician on Leave | No Expiration |
Critical Task Created | Task Status: @taskId is Scheduled |
Task Moved | Task Status: @taskId is Scheduled |
Critiacal Task could not be assigned | Task Status: @taskId is Scheduled |
Critical task Scheduled/Assigned | Task Status: @taskId is Closed |
Long running Task impact | Task Status: @taskId is Scheduled |
Past SST | Task Status: @taskId is Scheduled |
Critical task rescheduled because it's past SST | Task Status: @taskId is Closed |
Could not be Auto Scheduled | Task Status: @taskId is Scheduled |
Nearing SLA - Not been dispatched | Task Status: @taskId is Dispatched |
Nearing SLA - Not been reviewed | Task Status: @taskId is Pending Review |
Nearing SLA - Not Approved | Task Status: @taskId is Closed |
Could not reschedule | Task Status: @taskId is Scheduled |
Recommendation UX Improvements
Overview
The recommendation panel cards have been updated for readability and additional messaging has been added to enhance the UX.
Highlights
Recommendation cards now easily show the recommendation type in a bolded header and the text is separated to make it easier to read and quickly digest information
Toast component has been added to give the user confirmation when a recommendation is acknowledged, accepted, or dismissed